Bowling Claims
Toll Free: (800) 229-6742 | Fax: (248) 359-5796
Equine Claims
Toll Free: (800) 892-9369
Florida Personal Lines Claims
If the date of loss of the claim is before 1/1/2008, you should refer the claim to Home Pointe at (800) 229-6742. Any claims after that date should be referred to ASI.
ASI Phone: (866) 274-5677
ASI Fax: (866) 274-3299
ASI Email: claims@asicorp.org
South Carolina, Hawaii, Arizona, Illinois, Indiana, Iowa, Tennessee Claims
Toll Free: (800) 229-6742
Hurricane/Tropical Storm Claim: (800) 910-1104
South Carolina Fax: (904) 519-7856
Hawaii/Arizona Fax: (800) 444-9165
Illinois/Indiana/Iowa/Tennessee Fax: (248) 359-5794
- Basic information - Insured name, address, policy number, contact information, date of loss, type of loss, description of damage.
- Police/Fire Department information.
- Estimate amounts (if any).
- Are you homeless due to the loss? If so, what is your temporary location and phone number?
- If liability loss, claimant information, witness information, injury information.
- Your agent name and phone number.
- Special instructions or comments from your agent.
- You should be contacted within one business day by an adjuster.
Property Claims
Toll Free: (800) 229-6742 | Fax: (248) 359-5793
You must see that the following is done in the event of loss or damage to covered property:
- Notify the police if a law may have been broken.
- Give us prompt notice of the loss or damage, include a description of the property involved.
- As soon as possible, give us a description of how, when and where the loss or damage occurred.
Take all reasonable steps to protect the Covered Property from further damage, and keep a record of your expenses necessary to protect the covered property, for consideration in the settlement of the claim. This will not increase the limit of insurance. However, we will not pay for any subsequent loss or damage resulting from a cause of loss that is not a covered cause of loss. Also, if feasible, set the damaged property aside and in the best possible order for examination.
- At our request, give us complete inventories of the damaged and undamaged property. Include quantities, costs, values and amount of loss claimed.
- As often as may be reasonably required, permit us to inspect the property proving the loss or damage and examine your books and records.
- Send us a signed, sworn proof of loss containing the information we request to investigate the claim. You must do this within 60 days after our request. We will supply you with the necessary forms.
- Cooperate with us in the investigation or settlement of the claim.
Auto Claims
Toll Free: (800) 229-6742 | Fax: (248) 359-5791
When checking on an existing claim, an insured can call the toll free number and will be prompted to an established claim routing system.
You can call the adjuster direct as all adjusters have direct lines in addition to voice mail and e-mail.
When initially reporting a claim the following information will be requested when you call:
- Policy number
- Brief description of the incident (the facts)
- Responding law enforcement agency with complaint number
- All persons involved in the accident
- Known injuries
- Other insurance information for involved parties
Illinois Claims
Toll Free: (800) 229-6742 | Fax: (877) 229-6743
Auto Claims
When initially reporting a claim the following information will be requested when you call:
- Basic information - Insured name, address and contact phone numbers(day and evening), policy number, date of loss, place of loss, time of loss, brief description of loss.
- Vehicle information - Vin numbers, license plate number, current location of vehicles.
- Driver information - name, address, license numbers, passenger information of insured's vehicle.
- Police Department that responded and their report number, and if any tickets were issued.
- Claimant information - Name, address, phone number, injury information (if any). Vehicle involved in the loss, passenger information.
- Witness information - Name(s), phone number(s).
- Your agent name and phone number.
- Special instructions or comments from your agent.
Property Loss Claims
Basic information - Insured name, address, policy number, contact information, date of loss, type of loss, description of damage.
- Police/Fire Department information.
- Estimate amounts (if any).
- Are you homeless due to the loss? If so, what is your temporary location and phone number?
- If liability loss, claimant information, witness information, injury information.
- Your agent name and phone number.
- Special instructions or comments from your agent.
- You should be contacted within one business day by an adjuster.
Flood Claims
Toll Free: (877) 254-6819 | Fax: (406) 837-1821
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